Genesys Cloud CX Professional — Question 75

Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?

Answer options

• A. 8
• B. 6
• C. 4
• D. 2

Correct answer: B

Explanation

The maximum number of rings defined for Bullseye routing is 6, which allows for a broader selection of candidates with varying skill levels. Options A, C, and D are incorrect because they propose fewer rings, which would limit the flexibility and expansion of the selection pool.