Genesys Cloud CX Professional — Question 74

Which feature enables a voice interaction to interrupt an email interaction?

Answer options

• A. Utilization
• B. ACD Skills
• C. Emergency Routing
• D. Scripts

Correct answer: A

Explanation

The correct answer is A, as Utilization refers to the ability to manage resources effectively, allowing voice interactions to interrupt other interactions like emails. The other options, such as ACD Skills, Emergency Routing, and Scripts, do not specifically address the ability to prioritize voice communications over email interactions.