Genesys Cloud CX Professional — Question 73

Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

Answer options

• A. Language
• B. Roles
• C. Skills
• D. Queue

Correct answer: A, C

Explanation

The correct answers are A and C because 'Language' and 'Skills' are specific categories of ACD skills that can be associated with users or interactions to improve call handling. 'Roles' and 'Queue' do not represent ACD skills; instead, they pertain to user responsibilities and call routing, respectively.