Genesys Cloud CX Professional — Question 72

You suspect that one of your agents is not productive.
Which report would you run to view the agent's time on breaks and login/logout details?

Answer options

• A. Interaction Details Report
• B. User Status Detail Report
• C. Agent Metrics Report
• D. Queue Metrics Daily Report

Correct answer: B

Explanation

The User Status Detail Report provides insights into an agent's activity, including time spent on breaks, as well as login and logout records, making it the best choice. The Interaction Details Report focuses more on customer interactions, the Agent Metrics Report centers on performance metrics, and the Queue Metrics Daily Report tracks queue statistics rather than individual agent behavior.