Genesys Cloud CX Professional — Question 76

Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?

Answer options

• A. Routing
• B. Queue Management
• C. Workforce Management
• D. Reporting and Analytics

Correct answer: C

Explanation

The correct answer is C, Workforce Management, as it is specifically designed to optimize agent scheduling and ensure proper staffing levels. Options A, B, and D do not directly address the staffing and scheduling of agents, focusing instead on call distribution, queue oversight, and performance metrics, respectively.