Genesys Cloud CX Professional — Question 5

Which of the following statements about WebRTC phones is incorrect?

Answer options

• A. Genesys Cloud CX WebRTC phone runs in the browser.
• B. A WebRTC phone has no additional hardware or software requirements, apart from a supported browser.
• C. It is assigned to a specific user and only that user has permission to use the phone.
• D. A WebRTC phone can be used even when disconnected from the Cloud.

Correct answer: D

Explanation

The correct answer is D because WebRTC phones require an active connection to the Cloud to function properly. Options A, B, and C are accurate as they describe the operational characteristics and requirements of WebRTC phones correctly.