Genesys Cloud CX Professional — Question 4

If you have not configured an email address to report issues to, Genesys Cloud CX:

Answer options

• A. Automatically creates an email address and routes all such emails to this address.
• B. Does not route the emails to any email address.
• C. Sends the emails to anyone who has the admin role assigned in your organization.
• D. Collects such emails and stores it until an email address to report issues is configured.

Correct answer: C

Explanation

The correct answer is C because Genesys Cloud CX will forward issue emails to anyone with an admin role if no specific email address is configured for reporting. Options A and D are incorrect as they suggest automatic email generation and storage without action, while B is wrong since it implies complete inaction on emails.