Genesys Cloud CX Professional — Question 6

Which of the following reports display the number of interactions handled by an agent per day? (Choose two.)

Answer options

• A. Agent Metrics Export Report
• B. Agent Metrics Report
• C. Agent Login-Logout Details Report
• D. Agent Quality Details Report

Correct answer: B

Explanation

The correct answer is B, as the Agent Metrics Report specifically provides details about the interactions handled by agents on a daily basis. The other options do not focus on daily interaction metrics; for instance, the Agent Login-Logout Details Report tracks login and logout times rather than interactions.