Genesys Cloud Certified Professional – Reporting — Question 3

What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?

Answer options

• A. Available
• B. Busy
• C. Away
• D. Break

Correct answer: D

Explanation

The correct answer is D because changing the queue status to Off Queue indicates that the agent is not available for incoming interactions, which typically reflects a Break status. The other options, such as Available, Busy, and Away, do not accurately represent the absence of the agent from the queue.