Genesys Cloud Certified Professional – Implementation — Question 4

Which statements are true regarding the role of Designated Contacts? (Choose three.)

Answer options

• A. Designated Contacts provide the first level of support for their organization.
• B. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
• C. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
• D. Designated Contacts are the only people within an organization with access to the Resource Center.
• E. Designated Contacts are the only people within the organization who may contact and work with support.

Correct answer: A, D, E

Explanation

The correct answers A, D, and E highlight the essential functions of Designated Contacts, including being the primary support, exclusive access to the Resource Center, and being the sole point of contact with support. Option B is incorrect because while reporting issues is important, it does not emphasize the role of Designated Contacts as the first responders. Option C is misleading as Designated Contacts are not required to troubleshoot to that extent; their role is more focused on communication and access.