Genesys Cloud Certified Professional – Implementation — Question 5

You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

Answer options

• A. Resend the invite.
• B. Add John to Genesys Cloud again so that a new invitation will be generated.
• C. Submit a ticket to Genesys Cloud support.
• D. Reset John’s password and let him know the password to log in with.
• E. Tell John to be patient and wait for the email to arrive.

Correct answer: A, B

Explanation

The correct options, A and B, allow John to receive a new invitation to access Genesys Cloud, which is essential for his login credentials. Option C is unnecessary as the issue can be resolved without external support, while option D does not address the missing invitation email, and option E does not provide a solution to the immediate issue.