Genesys Cloud Certified Professional – Architect — Question 22

You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.

Answer options

• A. Hold Music
• B. Play Wait Time
• C. Play Estimated Wait Time
• D. Approximate Wait Time

Correct answer: C

Explanation

The correct option is 'Play Estimated Wait Time' because it specifically informs callers about the anticipated wait duration. The other options either do not provide this information or are not focused on the estimated wait time, such as 'Hold Music', which simply plays music without any relevant information.