Genesys Cloud Certified Professional – Architect — Question 23

You want to create a call flow to get the customer’s unique identification number. Select the correct action to accomplish the task.

Answer options

• A. Data Table Lookup
• B. Collect Input
• C. Collect Data
• D. Call Data Action

Correct answer: B

Explanation

The correct answer is B, Collect Input, because this action is specifically designed to gather information directly from the caller, such as identification numbers. The other options, like Data Table Lookup, are used for retrieving existing data rather than collecting new input from the user.