EXIN Lean IT Foundation — Question 10

In many organizations, management tasks or parts of those tasks are performed t>y third parties. Agreements are made with these parties that are expressed in contracts.
What are these contracts called?

Answer options

• A. Service Level Agreements (SLAs)
• B. Operational Level Contracts
• C. Service Contracts
• D. Underpinning Contracts

Correct answer: C

Explanation

The correct answer is 'Service Contracts' as these agreements specifically outline the terms and conditions under which services are delivered by third parties. While SLAs, Operational Level Contracts, and Underpinning Contracts may also pertain to service delivery, they focus on different aspects or relationships rather than the general agreement for service provision.