EXIN Lean IT Foundation — Question 11

In many organizations, management tasks or parts of those tasks are performed by third parties. Agreements are made with these parties that are expressed in documents.
What are these documents called?

Answer options

• A. Service level agreements (SLAs)
• B. Operational level agreements (OLAs)
• C. Service contracts
• D. Underpinning contracts (UCs)

Correct answer: C

Explanation

The correct answer is C, as service contracts are legal agreements that outline the terms of service between a provider and a client. Options A and B refer to specific types of agreements related to service and operational levels, while D refers to contracts that support the service level agreements but do not represent the primary service agreements themselves.