EXIN Lean IT Foundation — Question 9

Which process reports about software failures resulting from software changes?

Answer options

• A. Availability management
• B. Incident and service request management
• C. Problem management
• D. Service reporting

Correct answer: B

Explanation

The correct answer is B, as incident and service request management focuses on addressing and reporting issues that occur from software changes. Options A, C, and D do not specifically target the reporting of failures caused by changes, making them less relevant in this context.