CompTIA Project+ (PK0-005) — Question 297

A system is scheduled to go live, and the client signed an SLA. Which of the following elements is part of the agreement?

Answer options

• A. Resolution time
• B. Issue list
• C. Work breakdown structure
• D. Cost optimization

Correct answer: A

Explanation

Resolution time is a key component of an SLA, as it defines the maximum time allowed to resolve issues. The other options, such as the issue list, work breakdown structure, and cost optimization, are not standard elements found within an SLA.