CompTIA Project+ (PK0-004) — Question 374

Joe, a project team member, was hired after a project was already underway, and he is the only team member who does not have an office. Ann, the project manager, is aware of Joe's resentment and the impact he is having on the project environment. Ann decides to give Joe her office and relocates to a shared work space. This is an example of:

Answer options

• A. avoiding
• B. confronting
• C. negotiating
• D. smoothing

Correct answer: D

Explanation

The correct answer is D, smoothing, as Ann is taking action to reduce tension by accommodating Joe's needs. Avoiding (A) would mean not addressing the issue, confronting (B) suggests direct confrontation which is not happening here, and negotiating (C) implies a back-and-forth discussion that is not evident in Ann's actions.