CompTIA Project+ (PK0-004) — Question 283

A company hires an outside vendor to provide 24/7 support.
Which of the following documents would determine the contractual obligations?

Answer options

• A. PO
• B. SLA
• C. LOI
• D. MOU

Correct answer: B

Explanation

The correct answer is B, SLA (Service Level Agreement), as it specifies the expectations and obligations regarding the services provided, including support hours and quality. The other options, such as PO (Purchase Order), LOI (Letter of Intent), and MOU (Memorandum of Understanding), do not typically detail the specific service levels and responsibilities related to ongoing support.