CompTIA Project+ (PK0-004) — Question 251

The project manager has noticed a vendor is not performing in accordance with the SLA.
Which of the following items should the project manager use to highlight the vendor's areas of poor performance?

Answer options

• A. Balanced score card
• B. WBS
• C. Post-project evaluation
• D. PERT

Correct answer: A

Explanation

The Balanced score card is an effective tool for measuring and communicating performance against specific criteria, making it suitable for addressing the vendor's shortcomings. The WBS (Work Breakdown Structure) focuses on project deliverables, the Post-project evaluation assesses overall project success after completion, and PERT (Program Evaluation and Review Technique) is used for scheduling and analyzing project tasks rather than vendor performance.