CompTIA Project+ (PK0-004) — Question 219

Ann, a customer, approaches the project manager of a portable computing device implementation project with a request to have a tablet instead of a laptop.
Which of the following steps should the project manager take NEXT?

Answer options

• A. Supply Ann with the requested tablet.
• B. Have Ann submit a change request.
• C. Provide Ann with a copy of the project management plan.
• D. Inform Ann that she will receive what has been authorized.

Correct answer: B

Explanation

The correct step is to have Ann submit a change request, as this formalizes her request for a different device and ensures proper documentation and approval processes are followed. Simply supplying the tablet or providing project documents does not address the need for a change in project scope, while informing her of the authorized equipment does not fulfill her request.