CompTIA Project+ (PK0-004) — Question 216

A finance company hired a software consulting company to develop a new system. During the testing phase, the finance company's testing team found a major defect. The software consulting company states the software was constructed per the approved design.
Which of the following documents should be used to clarify the situation?

Answer options

• A. Letter of intent
• B. Requirements document
• C. Statement of work
• D. Service-level agreement

Correct answer: C

Explanation

The Statement of Work (SOW) is the document that outlines the scope of work and deliverables, making it essential for clarifying obligations and expectations between the parties. The Requirements document details the specifications but does not address the agreement on deliverables. The Letter of Intent and Service-level Agreement are not suitable for clarifying the specifics of the work completed in this context.