CompTIA A+ Core 1 (220-1201) — Question 118

An end user reports that their laptop shuts down when they undock it. Even when using a new charging cable, the issue persists. Which of the following should the technician do next?

Answer options

• A. Flash the BIOS
• B. Update the drivers
• C. Try a different charger
• D. Replace the battery

Correct answer: D

Explanation

Replacing the battery is the most appropriate next step because the issue likely stems from a failing battery that cannot hold a charge when the laptop is undocked. Flashing the BIOS, updating drivers, or trying a different charger are less relevant since the problem occurs specifically during undocking, indicating a battery issue.