CompTIA A+ Core 1 (220-1201) — Question 117

A user reports that the print quality of their desk printer is poor. A technician replaces the ink cartridge, but this does not resolve the issue. Which of the following should the technician do next?

Answer options

• A. Replace the pickup rollers
• B. Clean the printheads
• C. Switch the paper type
• D. Change the ribbon

Correct answer: B

Explanation

Cleaning the printheads is essential because clogged nozzles can significantly affect print quality, even after replacing the ink cartridge. The other options, like replacing pickup rollers or changing paper type, may not directly address the core issue of poor print quality, and changing the ribbon is irrelevant for inkjet printers.