CompTIA A+ Core 2 (220-1102) — Question 537

A technician is working at a client office site and the technician’s family member repeatedly calls and texts about a non-emergency situation. Which of the following should the technician do?

Answer options

• A. Step aside and answer.
• B. Put the phone on silent.
• C. Text a reply.
• D. Ignore the phone and continue working.

Correct answer: B

Explanation

The correct answer is B, as putting the phone on silent allows the technician to focus on work without being distracted by calls and texts. Answering or texting back could lead to interruptions, while ignoring the phone entirely may not be the most professional approach.