CompTIA A+ Core 2 (220-1102) — Question 453

A customer, whose smartphone's screen was recently repaired, reports that the device has no internet access through Wi-Fi. The device shows that it is connected to Wi-Fi, has an address of 192.168.1.42, and has no subnet mask. Which of the following should the technician check next?

Answer options

• A. Internal antenna connections
• B. Static IP settings
• C. Airplane mode
• D. Digitizer calibration

Correct answer: B

Explanation

The correct answer is B, as the absence of a subnet mask suggests that the device may be misconfigured in terms of its IP settings, indicating a need to check and potentially adjust the static IP settings. Options A, C, and D do not address the specific issue of the missing subnet mask and therefore are less relevant in this scenario.