CompTIA A+ Core 2 (220-1102) — Question 454

A computer is restarting automatically and displaying the following error message:

Your PC ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you. (0% complete).

Which of the following should the technician do first to diagnose the issue?

Answer options

• A. Check the system event logs.
• B. Verify the hardware driver versions.
• C. Install Windows updates.
• D. Perform a RAM diagnostic.

Correct answer: A

Explanation

The best first step is to check the system event logs, as they contain detailed information about system errors and can provide insight into what caused the issue. Verifying hardware driver versions, installing updates, or performing RAM diagnostics can be useful later but may not address the immediate cause of the error message.