CompTIA A+ Core 2 (220-1102) — Question 452

The calendar application on an employee's smartphone is experiencing frequent crashes, and the smartphone has become unresponsive. Which of the following should a technician do first to resolve the issue?

Answer options

• A. Reinstall the application on the smartphone.
• B. Update the smartphone's OS.
• C. Reset the smartphone to factory settings.
• D. Reboot the smartphone.

Correct answer: D

Explanation

Rebooting the smartphone is the first step because it can resolve temporary software issues and restore functionality without losing data. Reinstalling the app, updating the OS, or performing a factory reset are more drastic measures that may not be necessary if a simple reboot can fix the problem.