CompTIA A+ Core 2 (220-1102) — Question 201

A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?

Answer options

• A. User account status
• B. Mobile OS version
• C. Data plan coverage
• D. Network traffic outages

Correct answer: C

Explanation

The correct answer is C, as the issue is related to the smartphone's ability to access data services. Checking the data plan coverage is crucial, since the user may be in an area where data services are not available. The other options, while potentially relevant, do not directly address the immediate problem of internet access.