CompTIA A+ Core 2 (220-1102) — Question 200

A technician receives a call from a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?

Answer options

• A. SSH
• B. VPN
• C. VNC
• D. RDP

Correct answer: C

Explanation

The correct answer is C, VNC, as it allows for remote desktop sharing, enabling the technician and user to view the same screen simultaneously. SSH is primarily for secure shell access, VPN is for secure network connections, and RDP, while also used for remote desktop access, is less commonly used for real-time collaboration compared to VNC in this context.