CompTIA A+ Core 2 (220-1102) — Question 199

A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do NEXT?

Answer options

• A. Remove the HDD and then send the computer for repair.
• B. Check corporate polices for guidance.
• C. Delete the sensitive information before the computer leaves the building.
• D. Get authorization from the manager.

Correct answer: B

Explanation

The correct answer is B because checking corporate policies is essential to ensure compliance with security protocols when handling sensitive information. Options A and C may compromise data integrity, and option D, while important, should follow the review of policies to determine proper procedures.