CompTIA A+ Core 2 (220-1102) — Question 167

A user reports a virus is on a PC. The user installs additional real-time protection antivirus software, and the PC begins performing extremely slow. Which of the following steps should the technician take to resolve the issue?

Answer options

• A. Uninstall one antivirus software program and install a different one.
• B. Launch Windows Update, and then download and install OS updates.
• C. Activate real-time protection on both antivirus software programs.
• D. Enable the quarantine feature on both antivirus software programs.
• E. Remove the user-installed antivirus software program.

Correct answer: E

Explanation

The correct answer is E because having multiple real-time antivirus programs can lead to conflicts, causing the system to slow down. Options A, C, and D would only exacerbate the issue by not addressing the conflict directly. Option B does not resolve the primary issue of performance degradation caused by the conflicting antivirus software.