CompTIA A+ Core 2 (220-1102) — Question 168

A technician removed a virus from a user's device. The user returned the device a week later with the same virus on it. Which of the following should the technician do to prevent future infections?

Answer options

• A. Disable System Restore.
• B. Educate the end user.
• C. Install the latest OS patches.
• D. Clean the environment preinstallation.

Correct answer: B

Explanation

Educating the end user is crucial because it helps them understand safe browsing habits and the importance of not downloading suspicious files, which can prevent future infections. Disabling System Restore, installing OS patches, and cleaning the environment are helpful but do not address user behavior, which is often the cause of reinfection.