CompTIA A+ Core 2 (220-1102) — Question 166

A remote user is having issues accessing an online share. Which of the following tools would MOST likely be used to troubleshoot the issue?

Answer options

• A. Screen-sharing software
• B. Secure shell
• C. Virtual private network
• D. File transfer software

Correct answer: A

Explanation

Screen-sharing software allows the technician to see the user's screen and understand the issue in real-time, making it the most effective tool for troubleshooting access problems. The other options, while useful for different scenarios, do not provide direct visibility into the user's experience or the specific problem they are encountering.