CompTIA A+ Core 2 (220-1102) — Question 165

A technician needs to establish a remote access session with a user who has a Windows workstation. The session must allow for simultaneous viewing of the workstation by both the user and technician. Which of the following remote access technologies should be used?

Answer options

• A. RDP
• B. VPN
• C. SSH
• D. MSRA

Correct answer: D

Explanation

The correct answer is D, MSRA (Microsoft Remote Assistance), which allows both the technician and the user to view and interact with the session simultaneously. RDP (A) is primarily for remote control without user interaction, VPN (B) provides a secure connection but does not facilitate simultaneous viewing, and SSH (C) is used for secure command-line access rather than graphical user sessions.