CompTIA A+ Core 1 (220-1101) — Question 96

The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity issues. The user claimed the device functioned on Wi-Fi, but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?

Answer options

• A. MDM was never properly set up on the device.
• B. S/MIME certificates were corrupted and needed to be reloaded.
• C. Bluetooth on the device was disabled by mistake.
• D. The device never had a proper SIM card installed.

Correct answer: D

Explanation

The correct answer is D because without a proper SIM card, the device cannot connect to cellular networks, which is essential for accessing cloud services off-site. Option A is incorrect as MDM issues would not specifically cause the described connectivity problem. Option B is not relevant since S/MIME certificates pertain to email encryption and do not affect general connectivity. Option C is also unrelated since Bluetooth is not required for internet connectivity.