CompTIA A+ Core 1 (220-1101) — Question 95

A user who works with sensitive data has a computer configured with hard drive encryption. The TPM is active and hosting the encrypted key. After an upgrade to the motherboard, RAM, and video card, the hard drive is not booting, and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

Answer options

• A. Use data recovery software to find and recover the hard drive information.
• B. Access the BIOS and select to rebuild the degraded RAID array.
• C. Boot into the BIOS and enable the TPM on the new motherboard.
• D. Return the replaced motherboard back to the computer.

Correct answer: D

Explanation

The correct answer is D, as returning the replaced motherboard allows the TPM, which holds the encryption keys, to function properly, enabling the system to boot and access the data. Options A and B do not address the root cause of the issue, and option C would not work since the TPM is tied to the specific motherboard that was replaced.