CompTIA A+ Core 1 (220-1101) — Question 91

To control costs, a company provides a limited number of users with company phones. One of these users opens a support ticket because the phone no longer allows Internet browsing over a cellular connection. The user acknowledges that the phone worked before the user’s child streamed several movies using the device. Which of the following describes why the phone cannot browse the internet?

Answer options

• A. The child accidentally connected to a neighbor’s WLAN.
• B. The company’s group policy disabled the device.
• C. The device has a data cap and has reached that limit.
• D. The device’s plan has been unpaid.

Correct answer: C

Explanation

The correct answer is C because if the device has a data cap and this limit has been reached, it would prevent any further internet browsing over a cellular connection. Option A is incorrect because connecting to a neighbor’s WLAN would not affect the cellular data. Option B is not valid as there is no indication that the company policy disabled the device. Option D is wrong since the problem is related to data usage, not payment status.