CompTIA A+ Core 1 (220-1101) — Question 92

User attempted to install an application on a desktop, and the installation attempt failed. Technician compares these installation files to those on another user's machine and finds the files are different. Which of the following should the technician do NEXT?

Answer options

• A. Attempt to reinstall the application.
• B. Verify the system functionality.
• C. Test the functionality of the antivirus.
• D. Complete the final report.
• E. Determine the source of the installation file.

Correct answer: E

Explanation

The correct answer is E because understanding the source of the installation file is crucial to resolving the installation issue. If the files are different, it may indicate that the source is unreliable or corrupted, which needs to be addressed before attempting any further actions. The other options do not directly address the root cause of the installation failure.