CompTIA A+ Core 1 (220-1101) — Question 88

A technician responds to a help desk ticket that indicates a user's workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT?

Answer options

• A. Reinstall the operating system.
• B. Configure a new RAID array.
• C. Report the status of the drive and close the ticket.
• D. Consider another possible cause of the issue.
• E. Restore the latest backup of the system.

Correct answer: D

Explanation

The correct answer is D, as the technician should investigate other potential issues since the hard drive is confirmed to be working. Options A, B, C, and E are not appropriate actions at this stage because they either assume the hard drive is the issue or prematurely conclude the ticket without further investigation.