CompTIA A+ Core 1 (220-1101) — Question 272

A user is experiencing an issue when trying to use a camera on a corporate mobile device to take pictures. The camera on the device is working. However, when the user tries to access the pictures via a USB cable connected to a PC, the user is unable to copy the pictures to the PC. Which is the following BEST describes the likely cause of the issue?

Answer options

• A. Settings are preventing the transfer of data from the device's camera.
• B. A technician needs to change the camera settings on the device.
• C. The device has corrupted picture files due to an update.
• D. The device needs to have the OS reinstalled.

Correct answer: A

Explanation

The correct answer is A because it suggests that the device's settings are restricting data transfer, which is a common issue with corporate devices. Options B, C, and D are less likely since the camera works fine and there is no indication of file corruption or the need for an OS reinstall.