CompTIA A+ Core 1 (220-1101) — Question 273

A customer reports that, after a technician replaced a laptop screen, the laptop is only able to connect to a Wi-Fi network if it is positioned very close to a wireless access point. Which of the following should the technician verify FIRST?

Answer options

• A. The internal antennas are connected.
• B. The device has the latest OS updates.
• C. The wireless device drivers are the latest version.
• D. Airplane mode is disabled.
• E. The battery is charging.

Correct answer: A

Explanation

The correct answer is A because if the internal antennas are not properly connected, it can severely impact the laptop's ability to receive Wi-Fi signals. Options B, C, D, and E are less likely to be the root cause of the issue, as they do not directly relate to the physical connectivity of the Wi-Fi hardware.