CompTIA A+ Core 1 (220-1101) — Question 271

An integrated webcam on a user's laptop broke, so a technician installed a temporary, external webcam. Since the external webcam installation, other users can only see part of the user's face during videoconferences. Which of the following BEST describes the reason for this issue?

Answer options

• A. The webcam is not on a level surface.
• B. The webcam driver should be updated.
• C. The webcam is plugged into the wrong USB port.
• D. The webcam is not compatible with the OS.

Correct answer: A

Explanation

The most likely reason for only part of the user's face being visible is that the external webcam is not positioned on a stable or level surface, affecting its angle. Updating the driver, incorrect USB port usage, or compatibility issues would not directly cause the framing problem observed during the videoconference.