CompTIA A+ Core 2 (220-1002) — Question 44

A user is working on a shared computer and attempts to open the email application, which freezes when opened. A technician logs into the computer, and the email application works without issue. The technician has the user log back in, but the application still freezes when opened. Which of the following is the NEXT step the technician should take to resolve the issue?

Answer options

• A. Check for and apply software updates
• B. Perform repair installation on the application
• C. Add the user to the local administrators group
• D. Rebuild the user's mail profile

Correct answer: D

Explanation

Rebuilding the user's mail profile is likely to resolve the issue since the application works fine under the technician's account, indicating that the problem is specific to the user's profile. The other options may not directly address the user's unique settings or configurations that are causing the application to freeze.