CompTIA A+ Core 2 (220-1002) — Question 45

A technician is called to troubleshoot a user's Windows workstation that fails to boot. The user reports that, after updating the workstation's graphics driver to a beta version, the machine gives a `Stop` error on every boot. Which of the following should the technician complete to resolve the issue?

Answer options

• A. Boot the workstation in safe mode and disable the graphics driver system tray menu
• B. Boot the workstation in safe mode with networking and install the latest stable graphics driver
• C. Boot the workstation in safe mode and disable Windows driver signing requirements
• D. Boot the workstation in safe mode with Command Prompt and enable Driver Verifier with standard settings

Correct answer: A

Explanation

The correct answer is A because booting in safe mode allows the technician to access the system without loading the problematic graphics driver. Options B, C, and D do not directly address disabling the beta graphics driver, which is necessary to resolve the boot issue.