CompTIA A+ Core 2 (220-1002) — Question 43

A customer's computer is powered on and working, but the customer is unable to get to any wired network resources, shared drives, printers, or the Internet.
Which of the following command-line tools should be used to troubleshoot this scenario?

Answer options

• A. Ping
• B. hwconfig
• C. Nbtstat
• D. Nslookup

Correct answer: A

Explanation

The 'Ping' command is essential for testing network connectivity and can help determine if the computer can reach other devices on the network or the Internet. The other options, such as 'hwconfig', provide hardware configuration details, while 'Nbtstat' and 'Nslookup' are specific tools for troubleshooting NetBIOS names and DNS queries, respectively, which are not the first steps in diagnosing general connectivity issues.