CompTIA A+ Core 2 (220-1002) — Question 378

A user is having network printing issues. The user indicates printing was working fine moments ago, but now there are no printers displayed in Microsoft Word.
Which of the following should a technician check FIRST?

Answer options

• A. The toner volume in the printer
• B. The USB cable from the PC to the printer
• C. The printer driver version
• D. The print spooler service

Correct answer: D

Explanation

The print spooler service is responsible for managing the print jobs sent to the printer. If it's not running, printers will not appear in applications like Microsoft Word. The other options, while potentially relevant to printing issues, are secondary checks that should be performed after ensuring the print spooler service is operational.