CompTIA A+ Core 2 (220-1002) — Question 379

A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software.
Which of the following should the technician do to MOST likely resolve the issue?

Answer options

• A. Bridge the LAN connection between the laptop and the desktop.
• B. Set the laptop configuration to DHCP to prevent conflicts.
• C. Remove the static IP configuration from the desktop.
• D. Replace the network card in the laptop, as it may be defective.

Correct answer: C

Explanation

The correct answer is C because removing the static IP configuration from the desktop will free up the IP address for the laptop, allowing the user to connect without conflicts. Options A and D do not address the IP conflict issue, while option B could help but is not the most direct solution to the specific problem outlined.