CompTIA A+ Core 2 (220-1002) — Question 377

A technician needs to remediate an infected computer.
Which of the following is the FIRST step the technician should take?

Answer options

• A. Quarantine the system
• B. Update the anti-malware software
• C. Scan and remove the infections
• D. Research the malware symptoms

Correct answer: B

Explanation

The first step in remediating an infected computer is to update the anti-malware software to ensure that it has the latest definitions and can effectively identify and remove threats. Quarantining the system, scanning for infections, and researching symptoms are important steps, but they should only follow the update to ensure the highest level of protection.