CompTIA A+ Core 2 (220-1002) — Question 278

A user's computer was infected with malware, and a technician successfully removed the infection. However, the user reports certain web-based services are still inaccessible.
Which of the following should the technician perform FIRST to resolve the issue?

Answer options

• A. Turn off System Restore.
• B. Update the malware signatures.
• C. Reset the Internet Explorer settings.
• D. Check the hosts file.

Correct answer: C

Explanation

Resetting the Internet Explorer settings is the most effective first step because it can resolve issues caused by changes made by malware. The other options, such as updating malware signatures or checking the hosts file, may not directly address the accessibility issues related to web services. Turning off System Restore is also unnecessary in this context as it does not solve the problem at hand.